Shipping & Handling

Right now we are only posting to customers in Australia but we plan to send Internationally very soon.

Please allow up to 14 days for postage and handling and potentially extended delays due to unforeseen covid restrictions that may arise.

 

Who will deliver my parcel?

Standard eParcel - Australia Post

Express Post (rest of AUS) - Australia Post

 

How to track your parcel with Australia Post:

1. You'll find your tracking number in your shipment confirmation email titled 'All Rights Reserved: Your Order is on its way'

2. You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please contact us. 

 

Ways to ensure you don't miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected in your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please get in contact.

Thanks for understanding.