Returns & Exchange
30 Day Returns & Exchanges
If for any reason you are not 100% satisfied please let us know via email and will assess your situation. If it's the wrong size or faulty, we will happily exchange the product for you. You will only have to take care of the postage costs to send it back to us, and we will happily send you a new garment once we have received the original back.
However, we do not do refunds if you have simply had a change of mind.
Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return.
Here's how it works
1. Get in touch
To request a return, contact firstname.lastname@example.org with your order number, contact details and reason for returning.
2. We'll get back to you
One of our Customer Service team members will contact you via email with instructions on how to return your item/s.
3. Pack & Send
Pack up your item carefully, so it reaches us safely . You can re-use your packaging, or a similar sized packaging if you no longer have it.
Following the instructions emailed to you, attach the return address, pay for return packaging.
Drop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker.
4. Then what happens?
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.